Improving Connection Performance

There might be times when DaDesktop warns you that your connection seems to have a 'latency' (delay) that's too slow for good performance. 
 

If that happens, please go through the steps below to try to improve your connection.

Steps to take

• Use an Ethernet connection if you can, or if you're on Wi-Fi, run an Internet speed test beforehand (e.g., using speedtest.net) to check your speed.
• Stay as close to the wireless access point as possible. If you can, choose 5 GHz Wi-Fi over 2.4 GHz, as 2.4 GHz often delivers slower speeds and is more prone to interference than the 5 GHz band.
• Switch off or disable any VPNs or proxies before joining the course.
• If you can, disable any security applications that might interfere with your network connection—these can sometimes add latency and slow things down.
• You might want to talk to your company's IT support for help, especially if your network is affected by content or network filtering, etc. 
  Whitelisting the following domains can help:
   1.             https://\*.npg.io       (i.e., any host under .npg.io)
   2.             https://dd4t.dadesktop.com
• Avoid large downloads or uploads during the course—for example, pause Windows/Mac/Linux updates until after the session if you can.
• Your Internet speed should be faster than: “10 Mbps download & 1 Mbps upload”
   

Contact the team for assistance through DD Support chat (the blue icon) or by emailing ddsupport@nobleprog.com.

https://www.dadesktop.com/contact-us